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| The Norfolk Connect Partnership aims to bring all of the authorities together to share information, knowledge and experience on their efforts to implement e-government; to agree joint projects that offer mutual benefits and opportunities for better joining up customer services; to prepare joint bids for funding; and to create a forum in which the authorities can work to ensure that wherever feasible and sensible the ‘customer experience’ in Norfolk is:-...
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The Norfolk E-Government Vision
The seven linked scenarios below illustrate how the comprehensive application of electronic government, and greater use of ICT in community settings, could affect the lives of a citizens, council officers, business people and communities. They provide a vision for how Norfolk might look in the future.
The Citizen’s Tale
Joe Soap is an unemployed 28-year-old who has recently been made redundant from a Norwich shoe factory where he was a machine minder in the packing department. The machines now mind themselves.
He lives in a Council flat on Mile Cross, where he had to sell his car following his redundancy to pay off Hire Purchase agreements on household items. He has just received bills for gas, electricity and the telephone in the morning post. As he also needs to pay his rent, he telephones the Council.
Normally he would just arrange to get his rent taken directly from his benefits - all of which are paid via the Council on behalf of the Benefits Agency. When he first became unemployed he was interviewed at the local housing office on behalf of all the relevant agencies under the “One” scheme and given advice on training and finding work as well as benefits. The balance of his benefits is put in his personal Council bank account (operated in partnership with the Co-op bank) and can be withdrawn either as cash from any council office, bank, post office or taken in credit on his Citizen Card which has a chip which keeps details of his balance and credit limit...
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| The roots of e-Government work in Norfolk go back to 1994 and work on the impact of the Information Economy in Norfolk. A public sector partnership was established by Norwich City Council including Norfolk County Council, the University of East Anglia, and City College to bid for EU Fourth Framework projects to speed up the benefits of the use of ICT and the internet in the county. This was successful in getting two significant EU funded projects including the European Telematics Observatory. Since then the same core members have managed to get more than a dozen major EU funded ICT or e-Government projects supported. |
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Some files on this site are in PDF format. Adobe Acobat Reader will enable them to be read.
To download a copy click the following link:-
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